1. Introduction

At VikashMart, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal and business information when you use our platform and associated services (including WhatsApp Cloud API).

By using VikashMart, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email, mobile number, business details, GSTIN, etc.

• Transaction Data: Orders, payments, invoices, and purchase history.

• Communication Data: Messages, inquiries, and responses made via the platform or WhatsApp.

• Technical Data: IP address, browser type, device information, and cookies for website functionality.

3. How We Use Your Information

We use collected data for:

• Processing and fulfilling orders

• Managing payments and invoices

• Providing customer support

• Sending order updates, OTPs, and promotional offers (via email/SMS/WhatsApp)

• Improving platform performance and security

• Complying with legal obligations

4. WhatsApp Cloud API Usage

• VikashMart uses the official WhatsApp Cloud API to send:

  • Order confirmations and delivery updates

  • OTPs for secure login/transactions

  • Payment alerts and invoices

  • Limited promotional offers (with your consent)

• You can opt out of promotional WhatsApp messages anytime by replying “STOP”.

• We will never request sensitive details (like passwords or banking PINs) on WhatsApp.

5. Data Sharing & Disclosure

We do not sell your data to third parties. However, we may share information with:

• Wholesalers/Retailers for order processing

• Logistics partners for shipping & delivery

• Payment gateways for secure transactions

• Legal authorities when required by law

6. Data Security

• All transactions are processed via SSL encryption.

• Payment details are handled only by authorized gateways.

• We implement strict access controls to prevent unauthorized access.

7. Cookies & Tracking

Our website uses cookies to:

• Improve user experience

• Remember login sessions

• Analyze website traffic
  You can disable cookies in your browser, but some features may not work properly.

8. Your Rights

As a user, you have the right to:

• Access and update your personal data

• Request deletion of your account/data

• Opt out of marketing communications

• Raise privacy-related concerns via our support team

9. Retention of Data

We retain your data only as long as necessary to:

• Provide services

• Fulfill legal/tax obligations

• Resolve disputes

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For questions or privacy-related requests, contact us:
📧 privacy@vikashmart.com